Email (preferred)
support@playwestbets.co
Monitored 7 days a week, 08:00–22:00 AWST (Perth). We acknowledge every email within 4 hours during these times, and always within 24 hours.
Contact us
Our Australian-based support team is here for you 7 days a week. You must be 18+ to hold an account.
Contact form
Use the form on this page and we will reply by email within the times above.
Complaints
See our Complaints & Dispute Resolution process for a separate, formal escalation path.
Postal address (formal correspondence)
PLAYWEST PTY LTD, trading as PlayWest
70 Grandstand Road, Ascot, Western Australia 6104
ABN 45 603 866 388 · ACN 603 866 388
Wagering Licence No. WA-BMK-2024-54301377
Gaming and Wagering Commission of Western Australia
Responsible gambling support (independent, free, 24/7)
Gambling Help Online — 1800 858 858 · gamblinghelponline.org.au
BetStop (National Self-Exclusion Register) — betstop.gov.au
Lifeline — 13 11 14