Help & FAQs
Quick answers to the things people ask most. Still stuck? Contact us.
Who is PlayWest and are you licensed?
PlayWest is the trading name of PLAYWEST PTY LTD (ABN 45 603 866 388, ACN 603 866 388), holder of Wagering Licence No. WA-BMK-2024-54301377 issued under the Betting Control Act 1954 (WA) and regulated by the Gaming and Wagering Commission of Western Australia.
What can I bet on? Do you have a casino?
We offer wagering on racing (thoroughbred, harness and greyhound) by totalisator (pari-mutuel) and fixed odds, and pre-match fixed-odds wagering on sport. We do not offer any online casino, slots, poker or online in-play betting — these are prohibited for Australian residents under the Interactive Gambling Act 2001 (Cth).
How do I open an account?
Choose “Join”, then enter your legal name, email, date of birth and a deposit limit. We verify your identity and age under Australian law before your first bet.
What payment methods can I use?
Debit card, PayID, BPAY and bank transfer, plus Apple Pay and Google Pay when linked to a debit card. We do not accept credit cards or cryptocurrency for gambling, in line with the Interactive Gambling Amendment (Credit and Other Measures) Act 2023 (Cth).
Why don’t you offer bonuses?
Sign-up bonuses and bonus bets are inducements that are restricted under Australian wagering law and the NCPF. We offer fair fixed-odds markets instead.
Can I bet in-play on sport?
Online in-play wagering on non-racing sport is not permitted for Australian residents under the Interactive Gambling Act 2001 (Cth). Pre-match markets are available.
How do I set a deposit limit?
You set one during sign-up and can change it any time from your account. Decreases apply immediately; increases have a cooling-off delay.
How do I take a break or self-exclude?
Use the tools in your account, or register with BetStop to exclude from every licensed Australian provider at once.