Terms & Conditions

1. Who we are

PlayWest is the trading name of PLAYWEST PTY LTD (ABN 45 603 866 388 · ACN 603 866 388), a proprietary company registered with ASIC and the holder of Wagering Licence No. WA-BMK-2024-54301377, issued under the Betting Control Act 1954 (WA) and regulated by the Gaming and Wagering Commission of Western Australia. Our registered place of business is 70 Grandstand Road, Ascot, Western Australia 6104. All wagering contracts are formed with PLAYWEST PTY LTD in Western Australia, Australia.

1A. What we offer

We offer wagering on racing (thoroughbred, harness and greyhound) by totalisator (pari-mutuel) and fixed odds, and fixed-odds wagering on sport on a pre-match basis only. We do not offer online casino games, slots, poker, electronic gaming machines or online in-play sports betting; these are prohibited interactive gambling services for Australian residents under the Interactive Gambling Act 2001 (Cth).

2. Eligibility

You must be at least 18 years of age, hold an account in your own legal name, and be physically located in a jurisdiction where online wagering with an Australian-licensed operator is lawful. We verify your identity and age under the AML/CTF Act 2006 (Cth) and the National Consumer Protection Framework before you place your first bet, and may request documents at any time. You confirm that you are not currently registered with BetStop, the National Self-Exclusion Register. If you are, we cannot open or operate an account for you.

3. Your account

One account per person. You are responsible for keeping your login credentials secure and for all activity on your account. Notify us immediately at support@playwestbets.co if you suspect unauthorised access. We may suspend an account to investigate suspected fraud, collusion, multiple accounts, or breaches of these Terms.

4. Deposits & withdrawals

We accept debit cards, PayID and bank transfer only — credit cards are not accepted for gambling, consistent with the Interactive Gambling Amendment (Credit and Other Measures) Act 2023 (Cth). The minimum deposit and withdrawal is $10. Withdrawals are paid only to a verified payment method in your own name. We charge no fees for deposits or withdrawals. Once your identity is verified, withdrawals are processed within 1 business day; your bank may take a further 1–3 business days. We do not operate as a bank and pay no interest on balances.

5. Bets & pricing

A bet is accepted only when it appears in your settled bet history with a confirmation. We may decline or limit any bet at our discretion before acceptance. Odds are expressed as decimals: your potential return is your stake multiplied by the odds (e.g. $10 at 2.50 returns $25, including your stake). Prices can change at any time until a bet is accepted. Online in-play bets on non-racing sport cannot be placed, as required by the Interactive Gambling Act 2001 (Cth); sports markets are pre-match only.

6. Settlement

Markets settle on the official result of the relevant governing body. Where a result is amended after official declaration, the bet stands on the result at the time of settlement. Full market rules are in our Betting Rules.

6A. Void bets and palpable errors

A bet may be declared void and stakes returned where: the event is postponed or abandoned and not completed within 48 hours (unless a market rule states otherwise); there is a palpable error in pricing, entry or market construction; a participant is a non-runner in a racing market (rule 4 deductions may apply); or there is a manifest breach of integrity such as suspicious betting patterns or match-fixing. Once placed, an accepted bet cannot be cancelled or edited by you — please check your slip before confirming.

6B. Multis and Same Game Multi

In a standard multi (parlay), if any leg is void, the multi recalculates as if that leg was not selected. In a Same Game Multi, related contingencies may be restricted and a voided leg re-prices the whole multi. Maximum permitted legs and combinations are shown when you build the bet.

6C. Maximum payout

The maximum payout per customer, per day, across all markets is capped at AUD 500,000. Where a bet would return more, the payout is limited to this amount.

7. Responsible gambling

We are committed to safer gambling. You can set deposit limits, take a deposit break, or self-exclude at any time. See Responsible Gambling and the national BetStop register. Gambling Help Online — 1800 858 858 (free, confidential, 24/7), gamblinghelponline.org.au. BetStop — betstop.gov.au. Lifeline 13 11 14.

7A. Anti-money laundering & financial crime

We comply fully with the AML/CTF Act 2006 (Cth). We refuse service and do not accept funds that are the proceeds of crime; from individuals or entities on terrorism or sanctions lists (AUSTRAC, UN, USA, EU, Australia); or via “structured” deposits designed to avoid detection. We verify source of funds, screen accounts against sanctions databases, monitor transactions, block and close accounts where violations are detected, and report suspicions to AUSTRAC. See our AML/CTF, KYC & Source of Funds page. If you suspect money laundering or the financing of crime, contact support@playwestbets.co immediately.

8. Liability

To the extent permitted by law, PLAYWEST PTY LTD is not liable for indirect or consequential loss. Nothing in these Terms excludes rights you have under the Australian Consumer Law that cannot lawfully be excluded.

8A. No guarantees

We do not guarantee any particular outcome, return or win. Past results, form, statistics and any information we display are for general interest only and are not advice or a prediction. Gambling involves risk and you may lose more than you win.

8B. Refusal and limits

We may refuse, suspend or limit any bet, account or market at our discretion, including to manage risk, comply with the law, protect integrity, or in response to signs of gambling harm.

8C. Tax

You are responsible for any tax that applies to your winnings under the laws of your place of residence. We do not provide tax advice.

8D. Bonuses and promotions

We do not currently offer sign-up bonuses, bonus bets, deposit matches, refer-a-friend rewards or other inducements to open an account or to keep betting. If we offer any promotion, it will be governed by separate published Promotional Terms setting out who is eligible, how long it runs, any restrictions and any turnover (wagering) requirement. Self-excluded customers and customers registered with BetStop are not eligible. We may withhold, vary, suspend or cancel a promotion or any benefit, and void affected bets, where there is a pricing or technical error, fraud, collusion, multiple accounts or other abuse. No promotion creates an entitlement to any particular amount.

9. Changes & governing law

We may update these Terms; material changes are notified on playwestbets.co. These Terms are governed by the laws of Western Australia, Australia and the Commonwealth of Australia.

9A. Inactivity

If your account is inactive (no bet, deposit, withdrawal or successful login) for 12 months, we may notify you and deal with any remaining balance in accordance with applicable unclaimed-money law.

9B. Severability and entire agreement

If any part of these Terms is found unenforceable, the remainder continues to apply. These Terms, together with our Betting Rules and Privacy Policy, form the entire agreement between you and PLAYWEST PTY LTD.

9C. Closing your account and termination

You may close your account at any time — see Account Closure & Withdrawals. We will settle open bets and return your withdrawable balance to a verified payment method in your name. We may suspend, restrict or close your account to comply with the law, manage risk or protect integrity, on reasonable notice, or immediately where you become registered with BetStop, self-exclude, or seriously breach these Terms.